About Us

Who We Are


Auscontact Association is the united voice for the customer contact industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.


To lead and support Member businesses with their customer contact capability.


In order to achieve our mission, Auscontact will:

  1. Provide education and professional development
  2. Promote industry best practice and benchmarking
  3. Facilitate opportunities for Members to exchange ideas and information
  4. Liaise with authorities and advocate on relevant matters
  5. Sustain and grow the association


Auscontact is committed to the values of:

  1. Collaboration & Community
  2. Integrity & Responsibility
  3. Diversity & Success

  • Gold Sponsors

    Concentrix Maritz CX Verint
  • Silver Sponsors

    Genesys Symmetry Call Design Nice Contact Centre Central
    Matchboard NewVoiceMedia CallMiner Jabra