Terms & Conditions

  • Accreditation and certification programmes will employ the use of the Snapshotz Online tool for assessment.
  • The Snapshotz tool covers 29 sections that will form the basis of assessment.
  • All compulsory sections need to be completed to receive reports and be certified or accredited.
  • The programme is a 2 year programme, at the end of two years the centre will need to complete again to maintain certification or accreditation.
  • Pricing for both options are based on a minimum subscription of 2 years
  • Organisations need to certify a ‘site’ and need to apply for separate ‘licences’ per site.

Site is:

  • the centre or unit being assessed. There may be multiple sites within each centre or many sites within the same premise. A centre may also have several geographical locations.
  • The accreditation programme requires a physical visit to site.
  • Gold Sponsors

    Concentrix Maritz CX Verint
  • Silver Sponsors

    Genesys Symmetry Call Design Nice Contact Centre Central
    Matchboard NewVoiceMedia CallMiner Jabra