Privacy Statement

Auscontact Association Limited Privacy Policy

The Auscontact Association Ltd (Auscontact) is a membership organisation formed to assist and provide services to its members and the customer contact industry in Australia. The organisation has been has been created and operates on the trust and confidence that its Members place in the Auscontact Association Ltd (Auscontact). We respect your privacy and we are committed to the protection of personal information.

We only collect personal information to assist us in providing you with services as well as information on either services or products offered by us. We collect personal information from you in a number of ways including: (a) directly from you, such as when you apply for membership, or for services or enter your personal details on our website when you provide information by phone or in documents such as an application form; (b) from our affiliated businesses; (c) from your representatives; (d) from publicly available sources of information; (e) from credit-reporting and fraud-checking agencies and credit providers for credit related purposes such as credit worthiness, credit rating, credit provision and financing; (f) from our own records of your dealings with us; or (g) when legally required to do so.

Your personal information may be used by us: (a) to identify you; (b) in providing service to you and the administration and management of those services; (c) to provide you with information on either services or products offered by us; (d) in undertaking risk assessment and management; or (e) in gathering data necessary for our organisation's functions including dealings with our service providers, sponsors, credit reporting agencies, financial institutions including our own bankers, our professional advisers, including our accountants, auditors and lawyers, insurers and industry groups having a legitimate reason to receive such information.

As a Member based organisation, we may disclose a Member’s name and contact details to other Members, but strictly only for a purpose related to the Auscontact Association Ltd (Auscontact) or its services. Apart from this, we do not provide any personal information provided by you to any third parties other than to service providers or where required by law or as set out in this Privacy Policy. We will not sell, trade or rent your personal information to others. We may provide aggregate statistics on users of our website to third parties but these statistics will include no personally identifying information.

If you provide us with personally identifiable information, you may receive from time to time telephone calls, emails or direct marketing material. You agree to receiving information not only on the areas of interest you have indicated but all types of news and information about us, our services, our fundraising activities and events and our products. If you do not want to receive them, please contact us. You may be asked to indicate your preference to receiving promotional material, when submitting information to us.

Cookies that are used in any part of our web site will not be utilised for collecting personally identifiable information and will only be used for internal management purposes.

We co-operate with law enforcement agencies as required by law.

We may employ other companies or individuals to provide certain services such as providing marketing assistance or consulting services. These third parties may have access to information needed to perform their function but they cannot use that information for other purposes.

All reasonable steps are taken to correct information held where the information is not accurate, up-to-date and complete.

All reasonable steps are taken to ensure that all information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended.

You have the right to access your personal information and requests for information about our Privacy Policy are welcomed.

The copyright and related rights in all material sent to you belongs to the Auscontact Association Ltd (Auscontact), the Auscontact Association Ltd (Auscontact) permits you to print or download extracts from this material for your personal use only. None of this material may be used for any commercial or public use, stored in or transmitted to any other website or distributed in any form without the prior permission of the Auscontact Association Ltd (Auscontact).

Contact Us

If any of the personal information you have provide us changes, please let us know. Requests for access to or correct of your personal information or for information regarding this Privacy Policy, our privacy practices and kinds of data held should be addressed in writing to:

Fiona Keough CEO Auscontact Association Ltd.

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