Who We Are
Auscontact is the Australian Contact Centre Association and operates as a not-for-profit entity.
Auscontact has a long heritage dating back to 1989 when the Australian Telemarketers Association (ATA) was formed, finally merging with the Contact Centre Managers Association (CCMA) in May 2014.
Vision
Dedication to build, evolve and promote the customer contact community.
Mission
Supporting Members to improve their customer outcomes and creating opportunities for meaningful employment and personal growth.
Values
Auscontact is committed to the values of:
- Collaboration & Community
- Integrity & Responsibility
- Diversity & Success