QLD End of Year Celebration and 2017 Awards Launch

Wednesday 14 December

Celebrate a monumental 2016 for our Auscontact and get ready, get set, GO for the Year of the Individual with 2017 Awards Program
Join your industry peers as we celebrate industry achievements in 2016 and celebrate the success of our Members in the State and National Awards Program. Hear from our winners in individual categories and gain valuable insight from a past judge as we launch the Awards program for 2017 to ensure you are ready to stand out for what will another rewarding program for your team! This will be an exclusive opportunity to learn more about the awards and gain incredible tips and hints from the best in the business.
Get your team together for a scrumptious breakfast, great networking and the opportunity to get a heads start on your planning with the star individuals in your team for the 2017 Awards.

WA End of Year Celebration & 2017 Awards Launch

Thursday 8 December

The WA Auscontact Committee and Interactive Intelligence invite you to an evening of fun and frivolity to celebrate the end of 2016 in style whilst talking about the exciting upcoming 2017 Auscontact awards program..

It's been a few years' since the WA Committee has led a festive/seasonal celebration and we've missed capping off the year networking and we hope you feel the same.

Please come along and have a drink, finger food and celebrate and share the busy year that has been and get ready to set the scene for 2017.

SA Taking CX to the Next Level & End of Year Celebration

Tuesday 6 December

Join us to hear about TeamViewer's exciting story and how they can help you gain the competitive edge in your business

In today’s rapidly evolving customer service landscape, the demand for seamless CX has never been stronger. Digital disruption is transforming the global contact centre industry and organisations now recognise CX as a key differentiator. The old way of doing things is no longer accepted and the omni-channel concept leverages technology that creates a well-designed dynamic customer journey that’s personalised, proactive and informed by real-time data.

The need for a competitive edge in both in the CX framework as well as the board room has never been more front of mind for business. Whether it be transitioning to “home office” agents to reduce stress on the workforce or integrating real-time technical support solutions reducing labour costs and down-time, and companies like the German built TeamViewer are transforming the way we work.

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Featured Events & Awards

  • Gold Sponsors

    Concentrix Maritz CX Verint
  • Silver Sponsors

    Call Design CallMiner Genesys Jacada Matchboard
    Jabra Neural Networks NewVoiceMedia Nice Plantronics
    Zendesk Interactive Intelligence Contact Centre Central Stellar Symmetry