2017 Auscontact Awards Open

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To grow and develop, we need to challenge and transform ourselves year on year. The awards program is a great platform to progress both your people and your operation; especially, in the following key areas:

Assess and benchmark performance; Reward and recognise achievement and innovation;

Create and celebrate team engagement; Demonstrate success and leadership

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Get some advice & tips on entering the 2017 Awards

WA The Components of Customer Loyalty

Wednesday 22 February

In the new era of digital disruption, existing businesses are competing with the ever growing list of disruptors. These are the companies that are making it easier for consumers to switch providers in an effortless and seamless way. Neil Harrison former Contact Centre Manager at iiNet, and now Founder of Solution Space Consulting will discuss the key components of Customer Loyalty in the new service ecosystem.

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