Auscontact Academy

As the Australian Contact Centre Association, our primary focus is to foster professional growth and advancement within the industry by building capabilities and providing career pathways. We firmly believe that Contact Centre Jobs are not merely stepping stones, but rather offer boundless opportunities for exciting careers.

To support this vision, the Auscontact Academy offers industry-leading training and development programs, specifically designed to meet Australian education standards and tailored for the Contact Centre industry. By participating in these programs, individuals can acquire accredited qualifications, enabling them to enhance their formal skills within your organisation.

We are dedicated to creating pathways that empower your employees to build successful careers supported by recognised qualifications. These programs provide organisations with the opportunity to incorporate qualification courses as part of their employee value proposition. In a competitive job market, educational initiatives serve as invaluable organisational assets that enhance capabilities, motivate employees, and establish a solid foundation for further educational pursuits.

Our program facilitates various avenues for career development, including traineeships for existing employees, pre-entry qualifications and skills for newcomers, and other development options for individuals seeking recognised qualifications that can open doors to diverse opportunities.

Download the full brochure HERE.




Certificate II in Work Place Skills


Certificate III in Business (Customer Service & Sales)



Certificate IV in Leadership & Management



Certificate IV in Business (Operations)



Diploma of Business


*Government funding available to offset cost, subject to individual eligibility criteria  

 Delivered by The Management Edge RTO 3927 | CRICOS 03210K