Tanya Eglinton
General Manager Customer Connect
BOQ Group
Nadia Younan
WFO Solutions Manager APAC
NICE
 
Teresa Goldsmith
Director Service Delivery
Concentrix
Nu Phan
Sales Director Business Development Australia
Jabra
Kai Rottmann
Director Engagement and Education
Australian Skills Quality Authority
Jodie Bedoya
Director
eMatrix Training
 
Aneta Field
Senior Manager, Customer Support
Honey Insurance
Fran Southward
Chief Executive Officer
Auscontact
 

Peter Grist
Managing Director
GRIST Consulting
 
Rik Johnson
Practice Manager - Conversational AI
Datacom
 
Shelly Flett
Transformational Leadership Trainer and Executive Coach
 
Melissa van der Burgt
Head of Customer Experience Centres
Allianz Australia
 
Michael Dart
Chief Customer Officer
Energy Queensland
Ben Hancock
Manager ANZ - Digital, Analytics & AI
NICE
 
Patrick Lloyd
A/g Assistant Commissioner,
Enterprise Work Management
Australian Taxation Office
Adam Norris
Service Delivery Specialist
HESTA
Jen Bednar
Director Customer and Corporate Services
City of Casey
 
Catherine Peacock
Retail Capability Lead
ANZ
 
Matt Harvey
Senior Manager, Communications Centre
Edith Cowan University
Jaye Taubman
Director, Workforce Services and Business Improvement
Charles Sturt University
 
Richard Lundgren
Customer Success Manager
Calabrio
 
Adele Sheers
Associate Director - Marketing and Sales Enablement ANZ
Datacom
 
Alex Boland
Director of ANZ Operations
COPC Inc
 
Michael McKenna
General Manager, Customer Services
Brisbane City Council
 
Sia Papageorgiou
Managing Partner
Centre for Strategic Communication Excellence
 
Angelo Azar
Chief Operating Officer
Honey Insurance
 
Jaime Johnston-Smith
General Manager Contact Centre
Feros Care
Antony Spence
Director Business Engagement and Innovation
Attorney-General's Department
 
Toby Ellis
Head of Customer Services, AMP Services
& Founder, Deadly Rugby
 
Mike McKenna
Chief Technology Officer and Founder
Adjust AI
Daniel Taylor
Chief Executive Officer
CCSG Group
 
Thomas Ryan
First Assistant Commissioner,
Enterprise Transformation Group
Australian Electoral Commission
 
Laura Jonassen
Workforce Planning Advisor
Energy Queensland
 
Michael Bradley
Strategic Engagement Leader
Datacom
 
Frances Cawthra
Chief Executive Officer
Cenitex
Tegan Judge
Manager, Contact Centre and Operations - Travel
nib Group