Customer Contact Professional
Miriam Bleyerveen – Allianz Australia |
Coach or Quality Professional
Kyleigh Stewart – BOQ Group |
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Training Professional
Matt Xavier – recoveriescorp |
Team Leader/Team Manager
Liam Henry – ANZ |
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Workforce Management Professional
Jeremy Prakoonheang – Tabcorp |
Operational Support Professional
Fiona Rajapaksha – AIA Australia |
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Business Analyst/Reporting Professional
Nolan Nott – Australian Taxation Office |
Customer Experience Champion
Melissa Cunningham – Teachers Mutual Bank |
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Centre Manager
Aneta Field – Honey Insurance |
Rising Star
Chloe Hatswell – APM |
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Customer Experience Initiative of the Year
Process Transformation
nib Group (Project ECHO) |
Customer Experience Initiative of the Year
Digital Transformation
Smart Service Queensland (Live Messaging for TMR) |
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Customer Experience Initiative of the Year
Workforce Transformation
ANZ (Care Induction Redesign) |
GRIST Service Excellence Award
nib Group – Health |
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Employee Experience Initiative of the Year
Mental Health and Wellbeing
Energy Queensland (Health and Wellness Advocates) |
Employee Experience Initiative of the Year
Engagement and Culture
City of Wanneroo (Culture Refresh Program) |
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Employee Experience Initiative of the Year
Diversity and Inclusion
Concentrix Services (Townsville Program) |
GRIST Sales Excellence Award
nib Group – Health |
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Best Collaboration
Australian Taxation Office
with Dept. of Education, Skills and Employment |
Contact Centre of the Year
Yarra Valley Water |
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Jane King Excellence Award for Innovation
Brisbane City Council |