Finalists are listed in alphabetical order by first name. *State Winners indicated by asterisk*

QLD Finalists and Winners

Announced Friday 1 September 2023

 Customer Contact Professional
Jessie Salomone - National Heavy Vehicle Regulator
Mandy Smith - Brisbane City Council
Mary-Kathleen Fleming - Concentrix Services*		 Coach or Quality Professional
Abbey Clarke - Concentrix Services*
Christopher Knipe - Brisbane City Council
Kyle Parfitt - Smart Service Queensland
   
Training Professional
Helen Gordon - Smart Service Queensland*
Natasha Dagg - Concentrix Services
Sam McGahan - Energy Queensland		 Team Leader/Team Manager
Amy Heavy - Smart Service Queensland
Michelle Webber - Energy Queensland
Sarah Wratten - Allianz Australia*
   
Workforce Management Professional
Brett McDonald - Smart Service Queensland*
Joel Stewart - Australian Taxation Office (Lodge & Pay)
Samara Monterrosa - Concentrix Services		 Operational Support Professional
Cathy Harris - Brisbane City Council
Leila Milonas - Queensland Health*
Simone Hayes - Brisbane City Council
   
Business Analyst/Reporting Professional
Adrian Beech - Brisbane City Council*
Katie Torenbeek - Australian Taxation Office (CAS)
Kristy Haylock - Brisbane City Council		 Customer Experience Champion
Fleur Tukavkin - Australian Taxation Office (CAS)
Layla Buckley - Brisbane City Council*
Phillip Lincoln - Smart Service Queensland
   
Centre Manager
Brent Sheriff - Energy Queensland
Renata Lee - Brisbane City Council
Sara Barnfield - Smart Service Queensland*		 Rising Star
Willow Bell-Maier - AIA Australia*
   
Contact Centre of the Year
Australian Taxation Office
Brisbane City Council*
Energy Queensland		 Customer Experience Initiative of the Year
Digital Transformation
Smart Service Queensland*
   
Customer Experience Initiative of the Year
Workforce Transformation
Australian Taxation Office*		 Customer Experience Initiative of the Year
Process Transformation
Australian Taxation Office
National Heavy Vehicle Regulator*
   
Employee Experience Initiative of the Year
Mental Health and Wellbeing
Energy Queensland*		 Employee Experience Initiative of the Year
Engagement and Culture
Australian Taxation Office*
Brisbane City Council
   
Employee Experience Initiative of the Year
Diversity and Inclusion
Brisbane City Council
Concentrix Services*

NSW Finalists and Winners

Announced Friday 25 August 2023

Customer Contact Professional
Jen Hall - AIA Australia
Mckeeley Whitmore - Ampol*
Mel Thompson - nib Group		 Coach or Quality Professional
Aleisha Harris - AIA Australia*
Ashling Hartigan - Australian Taxation Office (CAS)
Yasmin Raza - Teachers Mutual Bank
   
Training Professional
Gabrielle Worthington - Australian Taxation Office (CAS)
Rebecca Whatley - Teachers Health Fund*
Tyra Koksal - Honey Insurance		 Team Leader/Team Manager
Amy O'Connor - nib Group
Klime Sekutkoski - AIA Australia*
Theresa Brunton - Australian Taxation Office (CAS)
   
Workforce Management Professional
Emma Maatouk - Australian Taxation Office (CAS)
Jeremy Prakoonheang - Tabcorp*		 Business Analyst/Reporting Professional
Eduardo Martins Lynch - Tabcorp
Gayle Gillett - nib Group*
   
Operational Support Professional
Caitlin Gardner - Service NSW
Danielle Curtis - Australian Taxation Office (Lodge & Pay)
Luke Marsden - Tabcorp*		 Customer Experience Champion
Colleen Galea - Service NSW
Melissa Cunningham - Teachers Mutual Bank*
Tom Fewell - Ampol
   
Centre Manager
Aneta Field - Honey Insurance*		 Rising Star
Abigail Dukes - Honey Insurance*
   
Contact Centre of the Year
Service NSW*
 Customer Experience Initiative of the Year
Process Transformation
nib Group - Project ECHO*
   
Employee Experience Initiative of the Year
Engagement and Culture
Australian Taxation Office*
nib Group
 Employee Experience Initiative of the Year
Diversity and Inclusion
Australian Taxation Office
Service NSW*
Teachers Mutual Bank

VIC/TAS Finalists and Winners

Announced Friday 18 August 2023

Customer Contact Professional
Caity De Haan - BOQ Group
Neha Collins - recoveriescorp
Sasha Jaschenko - Concentrix Services*		 Coach or Quality Professional
Ashleigh Pullin - Australian Taxation Office
Kinnersly Smith - AIA Australia
Kyleigh Stewart - BOQ Group*
   
Training Professional
Garza Ghebre-Michael - Australian Taxation Office
Matt Xavier - recoveriescorp*
Tom Fallon - Australian Taxation Office		 Team Leader/Team Manager
Liam Henry - ANZ*
Rahul Anand - recoveriescorp
Tony Nguyen - APM
   
Workforce Management Professional
Darcy Lee - Yarra Valley Water*		 Operational Support Professional
Fiona Rajapaksha - AIA Australia*
Maddy Abela - Australian Taxation Office
Talitha Savige - Bendigo and Adelaide Bank
   
Business Analyst/Reporting Professional
Brianna Willcox - Yarra Valley Water
Chris Dicker - Yarra Valley Water*
Jonathan Bowen - VETASSESS		 Customer Experience Champion
Luke Llewellyn - Australian Taxation Office*
Patrick Axford - Yarra Valley Water
Shalini Francis - recoveriescorp
   
Centre Manager
Mel Gore - recoveriescorp*		 Rising Star
Billie Jo Fesili - VETASSESS*
   
Contact Centre of the Year
BOQ Group
recoveriescorp
Yarra Valley Water*		 Customer Experience Initiative of the Year
Digital Transformation
CPM Australia*
   
Customer Experience Initiative of the Year
Workforce Transformation
ANZ*		 Employee Experience Initiative of the Year
Mental Health and Wellbeing
recoveriescorp*
   
Employee Experience Initiative of the Year
Engagement and Culture
AMP Services*		 Employee Experience Initiative of the Year
Diversity and Inclusion
recoveriescorp*

SA Finalists and Winners

Announced Friday 11 August 2023

Customer Contact Professional Coach or Quality Professional
Fleur Koplin - Australian Taxation Office (Lodge & Pay)
Miriam Bleyerveen - Allianz Australia*
Yioryia Rollas - Australian Taxation Office (CAS)		 Jade Saliu - Allianz Australia*
Matt Hughes - Allianz Australia
   
Training Professional Team Leader/Team Manager
James Brown - Australian Taxation Office (CAS)* Adrian Duran - Datacom
Ashley Botelho - Allianz Australia
Michael Dang - Datacom*
   
Workforce Management Professional Operational Support Professional
Caitlyn Aytekin - Datacom
Nicola Lutze - Datacom
Sarah Service - Australian Taxation Office (CAS)*		  Christina Christou - Australian Taxation Office (CAS)
Kat Francis - Datacom
Monique Gibbons - Datacom*
   
Business Analyst/Reporting Professional Customer Experience Champion
 Sonya Hup - Australian Taxation Office (CAS)* Daniel Wasilewaki - APM
Natasha Sekulic - Australian Taxation Office (CAS)*
   
Centre Manager Rising Star
Brent Hawker - APM
Briarna Green - Datacom*		 Chloe Hatswell - APM*
 
Customer Experience Initiative of the Year - Process Transformation
Australian Taxation Office - Operation Wipeout*

WA Finalists and Winners

Announced Friday 4 August 2023

Customer Contact Professional Coach or Quality Professional
Christine Thurston - Synergy*
Jackie Hobbs - City of Wanneroo
Shruti Jajoo - Australian Taxation Office 		 Mark Chance - Australian Taxation Office
Nicola Smith - Synergy*
   
Training Professional Workforce Management Professional
Elena Loveland - Australian Taxation Office* Natalie Pike - BOQ Group*
   
Team Leader/Team Manager Customer Experience Champion
Debbie Allen - City of Wanneroo
Kirsty Eatts - APM*
Rachel Clegg - Australian Taxation Office		 Beth Porteous - Synergy
James McManus - City of Stirling*
Sarah Straker - City of Wanneroo
   
Operational Support Professional Business Analyst/Reporting Professional
Sandie Kempton - Teachers Mutual Bank* Nolan Nott - Australian Taxation Office*
   
Centre Manager Rising Star
Kelly Donker - City of Wanneroo*
Peter Fear - APM
Sue Batchelor - Royal Life Saving Society WA Inc		 Dharini Kalaimani - Australian Taxation Office*
   
Employee Engagement Initiative of the Year
Engagement and Culture		 Customer Experience Initiative of the Year
Process Transformation
City of Wanneroo* Synergy*
 
 Contact Centre of the Year
 APM*