Auscontact - The Australian Contact Centre Association

Auscontact is the industry association for contact centres in Australia. We help organisations deliver service excellence across all customer channels; supporting growth, providing access to best practice and industry experts, building capability, and challenging you to innovate and change in line with the changing needs of your customers. 

With more than 1.2 million people across the country working in or supporting the contact centre industry Auscontact offers you impartial industry advice, leading industry research, access to national and international thought leadership, and information relating to emerging trends and the latest technological advancements within the industry. 

We are a not-for-profit association with a board comprised of industry experts working within the contact centre industry. Our membership covers all industry verticals, and we work with the private and government sector to enrich the contact centre environment for all who participate within it.

Our goal is to strengthen the contact centre industry, supporting organisations to elevate their operations, and deliver professional customer interactions across all channels.

Australia's Peak Industry Association

As the Australian Contact Centre Association, we support our Members with programs that will drive the industry forward, supporting growth and service excellence. We understand the contact centre environment and offer members a chance to grow and develop the operational and strategic skills necessary to achieve organisational goals. We provide you with exclusive access to experts, free webinars, industry reports, industry conferences, benchmarking, and the opportunity to attend workshops and networking events. As an Auscontact Member, you are part of the largest contact centre community in Australia, an inclusive community that understands your needs and goals and will support and encourage you to succeed.