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Latest News

City Committee Profile - Lyn Trewenack SALMAT VIRTUAL AGENT: HOW TO NAVIGATE A SMOOTH CUSTOMER JOURNEY SERIES A key recruitment ingredient.

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Let's Celebrate Complimentary Kana Webinar: The Key to Better Customer Service: Simplify Celebrate NSW 2015 Awards Launch and Networking Drinks NSW State Winners Site Tour

Upcoming Activities & Events


How to Drive Individual Performance in Contact Centres, by Mark Moore from Neural Networks A multi-channel barbeque - without the snags Video as a customer service Channel? Who is on the other end of the call? Using ‘rogue’ channels: when communicating with customers can do more damage than good Avaya Customer Experience Index 2013