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Welcome to the Auscontact Association

  • AUSCONTACT NATIONAL CONFERENCE
    Melb 22-24 October. Registrations Open Now  more

Latest News

Qld Award Night National Hearing Awareness Week (24-30 August) VIRTUAL AGENT: How to navigate a smooth customer journey series.

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Events

NSW Developing Behavioural Agility WFM Webinar Core Program Module 8 - Attendance and Adherence WA Emerging Team Leader Series - Session 3 QLD Heartonomics: how emotional intelligence impacts the bottom line

Upcoming Activities & Events

Features

How to Drive Individual Performance in Contact Centres, by Mark Moore from Neural Networks A multi-channel barbeque - without the snags Video as a customer service Channel? Who is on the other end of the call? Using ‘rogue’ channels: when communicating with customers can do more damage than good Avaya Customer Experience Index 2013