SA Looking for Opportunities to Improve?

Wednesday 20 July

How to improve processes, deliver efficiencies, increase revenue and enrich customer experiences

From your feedback we have developed a program especially to cater for your needs and discuss; Resource Management: What processes do I need, and when - Staff Attrition: a key factor in efficiency e time - Inbound and Outbound call model for maximum effect - How to reduce call volume and increase service at the same time - Call quality, assurance and coaching models

NSW Contact Centre Management Masterclass

Wednesday 20 July

Thriving with change and driving success

9:15am - "Change Management - a real life success story" presented by Mary Durkan

10:00am - Morning tea & networking

10:30am - "What makes a successful contact centre" presented by Tim Powell

Why Join Auscontact?

Engaging, educating and empowering our Members to deliver excellence in customer contact experience.

Our Community

Australia's best performing and evolving customer centres and hubs, inclusive of industry experts, public & private sector, leaders, specialists, trainers, mentors, researchers and business suppliers and partners.

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Expert Articles

Expanding and growing the field of knowledge, collaboration and innovation with articles from arguably the industry's best minds inclusive of the latest benchmarking and research.

Best Practice Training

Relevant, practical, evidence-based and 'next practice'.

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