VIC Future Leaders Networking

Thursday 4 August

Looking for inspiration and an opportunity to network with aspiring leaders?

The next VIC Future Leaders networking event will be a great opportunity to hear some industry tips to propel personal success, and to build a support network with other Future Leaders outside of your own business.

The last event was a hit so don’t miss out – a great night to get our Future Leaders back together!

WA Performance Improvement Solutions

Thursday 11 August

Join Paul Beks from Call Design and Shaoyu Xue from Call Miner who will discuss some of the best practices available around quality management, performance management and coaching linking this to the analytics available today.

Some of this discussion will involve seeing examples of how clients are adopting leading practices to better manage and understand their employees to enabling them to take responsibility the performance and compliance needed in a call centre.

SA Contact Centre Fundamentals: Coaching

Thursday 18 August

Attention Team Leaders & Team Managers do you need a refresh on coaching? Or as an emerging leader you may have been coached many times, but now the shoe is on the other foot, what do you do? If so, this high energy, participative, interactive, no sit on your hands and watch session is perfect for you!

Coaching skills; How to work with challenges and inhibitors to effective coaching; Understanding coaching models

Why Join Auscontact?

Engaging, educating and empowering our Members to deliver excellence in customer contact experience.

Our Community

Australia's best performing and evolving customer centres and hubs, inclusive of industry experts, public & private sector, leaders, specialists, trainers, mentors, researchers and business suppliers and partners.

Industry Events

Training, professional development, awards, webinars, workshops, roadshows, site visits, conferences and networking opportunities.

Expert Articles

Expanding and growing the field of knowledge, collaboration and innovation with articles from arguably the industry's best minds inclusive of the latest benchmarking and research.

Best Practice Training

Relevant, practical, evidence-based and 'next practice'.

Featured Events & Awards

  • Gold Sponsors

    Concentrix Maritz CX
  • Silver Sponsors

    Call Design CallMiner Genesys Jacada Matchboard
    Jabra Neural Networks NewVoiceMedia Nice Plantronics
    Zendesk Interactive Intelligence Contact Centre Central Stellar Symmetry Verint