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Welcome to the Auscontact Association

Latest News

SALMAT VIRTUAL AGENT: HOW TO NAVIGATE A SMOOTH CUSTOMER JOURNEY SERIES Are you paying attention? Wollongong – Superior business location for contact centres

More News

Events

Comfort AND Style - management networking supporting Perth business Auscontact National Conference 2014 Masterclass 1: Introduction to Customer Journey Mapping Masterclass 2: Workforce Management Leadership

Upcoming Activities & Events

Features

How to Drive Individual Performance in Contact Centres, by Mark Moore from Neural Networks A multi-channel barbeque - without the snags Video as a customer service Channel? Who is on the other end of the call? Using ‘rogue’ channels: when communicating with customers can do more damage than good Avaya Customer Experience Index 2013