SA Toastmaster Educational

Thursday 27 October

Are you wanting to feel more confident when you speak in front of a group of people? This forum is an ideal opportunity to learn from a professional!

We know that Public Speaking is never easy, however Toastmasters can help you prepare, be confidant and look and sound great in front of Senior Managers, colleagues, family and friends.

Peter Cesco will be leading our forum with the intent of giving each and every one of the attendees something to take away, in the form of knowledge to be a better communicator.

VIC Contact Centre Educational

Tuesday 15 November

Join a panel of industry experts to discuss the key ingredients to a successful contact centre. The panel will take you through the process of building a culture that identifies what success looks like, how to recruit, train and then manage a successful team. The panel will cover the methods of how to use the ingredients and how they deliver value.

Panel: Dr. John Gora – Ph.D (Psychology), B.Sc (Hons), NLP Trainer, EQ-I Accred, Denise Loraine – Commercial Manager Symmetry Human Resources, Mandy McDonald – Operations Manager – Service Centre, First State Super & Kai Streicher, Senior Investment Manager - Professional Services from the Economic Development Department

Contact Centre Fundamentals: Quality

Perth - Adelaide - Melbourne - Sydney - Brisbane

Are you needing to refresh your approach to quality assurance (QA) or quality listening (QL), or maybe just looking for insights? Then this is the workshop for you, your leaders and you QA team.

9 November in Perth - 10 November in Adelaide

30 November in Melbourne - 1 December in Sydney - 2 December in Brisbane

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