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Latest News

SALMAT VIRTUAL AGENT: HOW TO NAVIGATE A SMOOTH CUSTOMER JOURNEY SERIES A key recruitment ingredient. MEDIA RELEASE: 2014 Auscontact National Award Winners

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Events

Let's Celebrate Comlimentary Kana Webinar: The Key to Better Customer Service: Simplify Celebrate NSW 2015 Awards Launch and Networking Drinks NSW State Winners Site Tour

Upcoming Activities & Events

Features

How to Drive Individual Performance in Contact Centres, by Mark Moore from Neural Networks A multi-channel barbeque - without the snags Video as a customer service Channel? Who is on the other end of the call? Using ‘rogue’ channels: when communicating with customers can do more damage than good Avaya Customer Experience Index 2013