Auscontact 2016 AGM

Results

The results of the Member vote in Auscontact Association Director election is:

Malcolm Angell, Interactive Intelligence (Qld) and Frances Quinn, Athena Consulting (NSW) have been elected to the Auscontact board for a three year term.

Thank you to Members that cast their vote.

All of the Ordinary Resolutions were carried, there were no additional recommendations made.

Chairman's Report, CEO's Report, Financial Report

Why everyone can afford to be a world class customer service centre

Thursday 2 June

We invite service delivery leaders and those interested in furthering service delivery in their organisation to join us for a breakfast session to learn more about:

How to build a world class centre in 5 steps - 10 benefits of an accreditation programme that has continuous improvement as its core - How accreditation will benefit you, your team and the organisation - How to make the programme cost effective - How to engage CEO and senior management in terms of the organisations growth, cost containment and productivity goals

SA Emotional Intelligence - The key to success & performance

Tuesday 14 June

As the world has changed, so have the requirements for leaders and staff to leverage a new set of operating principles: self awareness, self management, motivation, collaboration, authenticity, empathy, adaptability, influence and resilience, in other words Emotional Intelligence.

In this engaging presentation you will discover the power of Emotional Intelligence and how it impacts effectiveness, well-being and performance.

Why Join Auscontact?

Engaging, educating and empowering our Members to deliver excellence in customer contact experience.

Our Community

Australia's best performing and evolving customer centres and hubs, inclusive of industry experts, public & private sector, leaders, specialists, trainers, mentors, researchers and business suppliers and partners.

Industry Events

Training, professional development, awards, webinars, workshops, roadshows, site visits, conferences and networking opportunities.

Expert Articles

Expanding and growing the field of knowledge, collaboration and innovation with articles from arguably the industry's best minds inclusive of the latest benchmarking and research.

Best Practice Training

Relevant, practical, evidence-based and 'next practice'.

Featured Events & Awards

  • Foundation Sponsor

    Westpac
  • Gold Sponsors

    Concentrix Maritz CX
  • Silver Sponsors

    Call Design CallMiner Genesys Jacada Matchboard
    Jabra Neural Networks NewVoiceMedia Nice Plantronics
    Zendesk Interactive Intelligence Contact Centre Central Stellar Symmetry Verint